Shipping Information

SHIPPING INFORMATION

At Solyn, our goal is to provide reliable shipping to all customers, no matter where you are. We work with trusted global logistics partners and dispatch orders daily to customers across multiple regions.

Order Processing Time

All orders are verified, quality-checked, and sent to our fulfillment centers within 48 hours after the order is placed.

Shipping & Delivery Time (United Kingdom)

  • Average shipping time: 8–20 business days

  • Total estimated delivery time: 10–25 business days (processing + shipping)

In most cases, orders arrive within 15 business days.

Please note that delivery times may be affected by customs inspections, postal delays, strikes, or high-demand periods. These are external factors beyond our control.

Delays & Order Tracking

In rare cases, deliveries may take longer than expected. If your order is not received within the estimated timeframe, we will contact the carrier, customs authorities, and fulfillment centers to assist in locating your package.

If an order has not arrived after 120 calendar days, a full refund will be issued.

Once your order is dispatched, you will receive a tracking number by email. Tracking updates may take up to 7 days to appear in the carrier’s system.

Returns and Non-Delivery

If delivery is unsuccessful due to reasons attributable to the customer, including but not limited to:

  • Incorrect, incomplete, or inconsistent address provided at checkout;

  • Absence of a recipient at the delivery address after multiple delivery attempts;

  • Refusal to accept the parcel;

the order cannot be cancelled, and the responsibility for reshipping lies entirely with the customer.

In such cases, the parcel will be returned to the sender, and the customer will be required to pay a new shipping fee for the order to be dispatched again to the correct address.

If the customer chooses not to pay for reshipping, the order will remain on hold and will not be refunded, as the original shipping service was duly fulfilled.

It is the customer’s responsibility to ensure the delivery address is accurate and that someone is available to receive the parcel.

All delivery attempts and collection instructions (when applicable) can be monitored using the tracking number provided at dispatch.

Multiple Packages

Depending on the origin of the products, orders may be shipped in separate packages. This is normal and does not affect the delivery status of your order.

Additional Information

Due to variations in screen settings, product colors may appear slightly different from the actual item. Minor tone differences may occur.

Contact Us

For any questions or assistance, please contact our Customer Service team at:
📧 support@solynshop.com